Tq99 believes gaming should be a source of entertainment, not stress or addiction. Our responsible gaming guidelines are here to help you maintain a healthy, mindful, and enjoyable experience.
Responsible gaming means enjoying gaming as a fun form of entertainment while staying fully in control of your time, money, and attention. tq99 believes gaming is only truly enjoyable when it has no negative impact on your daily life, family, or financial wellbeing.
Online gaming is growing rapidly in Bangladesh, with people of all ages now enjoying a wide variety of games from home. But like any form of entertainment, gaming can become a problem when it goes too far. That's why tq99 has made responsible gaming a core part of its values from day one.
The core goal of our responsible gaming program is to ensure every player can game on their own terms — within their own budget and in a safe environment. Through technology and human support, we make sure gaming always remains a positive experience.
Tq99 strictly provides its services to users aged 18 and above. Protecting minors from gaming is one of our highest priorities. Age verification is mandatory at registration, and the KYC process confirms age through a national ID or other valid documentation.
Adults Only
Registration is strictly prohibited for anyone under 18
Family Protection
If there are minors in the household, make sure parental controls are enabled on all devices.
One of the key features of tq99's responsible gaming program is that players can set their own deposit limits, betting limits, and session time. These controls are easy to adjust directly from your account settings.
Daily Deposit Limit
Stop yourself from depositing more than a set amount per day. Once your limit is reached, the system will automatically block further deposits.
Weekly Budget Limit
Decide in advance how much you want to spend in total over seven days and set that amount in the system.
Session Time Limit
Set a limit on how long you play in one sitting. Once the time is up, the system will remind you to take a break.
Cooling-Off Mode
You can temporarily suspend your account for anywhere between 24 hours and 6 weeks.
If you feel gaming is having a negative impact on your life, use tq99's self-exclusion feature to block access to your account for a fixed or indefinite period.
Submit a self-exclusion request via Live Chat or email. Your identity will be verified before the request is processed.
Choose to self-exclude for 6 months, 1 year, 3 years, or permanently.
Your account will be locked as soon as the request is confirmed. You will also not receive any promotional communications during the exclusion period.
Once your self-exclusion period ends, you can contact support to request account reactivation.
Gaming addiction rarely appears overnight. It develops gradually through signs that are important to recognize early. Be alert if you notice any of the following in yourself or someone close to you.
Early Warning Signs
Serious Warning Signs
Answer the following questions honestly. If you answer "yes" to three or more, consider seeking professional support.
Do I find myself constantly thinking about gaming, even when I'm not playing?
Am I regularly spending more time or money than the limits I set for myself?
Am I chasing my losses by continuing to play?
Have I tried to cut back or stop gaming but been unable to?
Is gaming damaging my relationships with family or my professional life?
Am I turning to gaming to cope with stress or depression?
Am I using borrowed money or savings to fund my gaming?
Am I lying to family or friends about my gaming habits?
Following these simple habits will keep gaming enjoyable and help you avoid problems.
Do
Don't
If you're struggling with gaming or want to help someone who is, tq99's support team is always available. Our responsible gaming specialists will guide you in the right direction — with complete confidentiality.
Connect with our Live Chat for instant 24/7 support. Average response time is under 2 minutes.
Contact us by email for in-depth support. You'll receive a response from a specialist within 24 hours.
Your information stays completely confidential. All responsible gaming conversations are handled with strict privacy.
How tq99 keeps you protected
Set your own daily, weekly, and monthly deposit limits. Once a limit is reached, the system automatically blocks further transactions — no exceptions.
Use the built-in timer to track your playing time. You'll receive periodic reminders so you don't forget to take breaks.
Suspend or permanently close your account with a single click. During the exclusion period, you will receive no marketing messages and will not be able to log in.
View your full transaction history at any time. Use monthly reports to understand your spending patterns and stay informed.
The KYC process verifies the age and identity of every account. Any account found to belong to a minor or to contain fraudulent information is acted upon immediately.
Trained responsible gaming specialists are available 24/7. Get confidential support — no judgment, no pressure.
Frequently Asked Questions About Responsible Gaming
Join tq99 and enjoy your favorite games in a safe, responsible gaming environment. We're here for you — every step of the way.
For players aged 18 and above only · Gaming can be addictive — please play responsibly